Service and Support

We offer a number of packages to suit your business needs and size.

FATS® R6 Lite
FATS® R6 Business
FATS® R6 Corporate
FATS® Enterprise SQL
FATS® Web
Service and Support

 

 Support Contracts

 We offer several support levels to suit your needs.

Support Level            Description Price
Free Period
  • Limited free support from the time you receive the product to get you up and running successfully.
  • Up to 3 free incidents during the free period
  • Toll free phone calls, up to 1.5 hours total time per incident
  • Access to Support Web Site
Free
Per Incident
  • Toll free phone calls, up to 1.5 hours total time per incident
  • Access to Support Web Site

$75 per incident
Yearly
  • Up to 8 support incidents per year
  • Toll free phone calls, up to 1.5 hours total time per incident
  • Access to support website
See pricing for individual versions

Premium
  • Free upgrades if renewed annually
  • Toll free phone calls, up to 1.5 hours total time per incident
  • Up to 8 support incidents per year
  • Access to support website

See pricing for individual versions


Upgrades and Updates

Minor upgrades and patches are free.
Major release upgrades are free with premium support.
Major release upgrades fee-based if you not have premium support.

Fixed Asset Tracking System R6 Support Pricing

Version
Included with purchase
No Support Contract
 Standard Support Contract
Premium Support Contract
FATS R6 Lite
30 days free
$75 per incident
$195 per year
Not available
FATS R6 Business
30 days free
$75 per incident
$219 per year
$219 per year

FATS R6 Corporate
30 days free
$75 per incident
$439 per year
$439 per year
FATS R6 Enterprise SQL
90 days free
$75 per incident
$799 per year
$799 per year

 

How-To Guides

View our How-To Guides for useage of FATS in typical scenaries.


Support Website

Access to support website is free for all customers.

Contact Us

Email or call us to access technical support based on your support contract.

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